Frequently Asked Questions

Yes, ToySane is a legitimate Pakistani online toy retailer. We stock 1,000+ imported and branded toys and offer Cash on Delivery nationwide — meaning you only pay when your parcel arrives at your door. Thousands of customers across Pakistan have ordered from us, and you can reach us on WhatsApp any time for pre- or post-purchase support.

ToySane is headquartered in Rawalpindi, Punjab. We ship nationwide to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and 100+ more.

ToySane is an online-first toy store. We operate exclusively through our website, toysane.com, which lets us keep prices lower and our catalogue larger than a typical retail outlet. You can browse 1,000+ products and have them delivered to your door — with Cash on Delivery so there is no upfront risk.

The fastest way to reach us is WhatsApp at +92 340 9259128 — our team typically replies within minutes during business hours (10 AM – 10 PM, Monday–Saturday). You can also email us at support@toysane.com. For most order questions, WhatsApp is quickest.

ToySane focuses exclusively on imported and branded toys — LEGO, Barbie, Hot Wheels, Nerf, Fisher-Price, Mould King, and more — with a catalogue of 1,000+ products. We offer Cash on Delivery nationwide, free delivery on orders of PKR 4,999+, and a 7-day return policy. Most orders arrive within 3–5 business days.

ToySane accepts Cash on Delivery (COD), JazzCash, EasyPaisa, and online card payment (Visa / Mastercard). COD is available in all cities across Pakistan — you pay the delivery rider when the parcel arrives, so there is zero upfront financial risk.

With Cash on Delivery you pay nothing at checkout. Your order is shipped, and when the delivery rider arrives at your address you pay the exact order total in cash. It is the most popular payment option on ToySane and is available everywhere in Pakistan.

Yes. ToySane processes card payments through Safepay, a PCI-DSS-compliant Pakistani payment gateway. Your card details are encrypted and never stored on our servers. If you prefer not to pay online, Cash on Delivery is always available at no extra charge.

Orders can be cancelled or modified within 1 hour of placement, before they move to dispatch. Contact us immediately on WhatsApp at +92 340 9259128 with your order number and we will do our best to accommodate the change. After dispatch, cancellations are handled via our returns process.

No — with Cash on Delivery you pay absolutely nothing at checkout. Payment is collected by the delivery rider when your parcel arrives at your address. You only pay once the order is physically in your hands.

Standard delivery takes 3–5 business days anywhere in Pakistan. Express delivery takes 1–2 business days and is available at checkout for most cities. Same-day delivery is available in select cities — if it is available for your address, the option will appear at checkout.

Delivery to Karachi typically takes 3–5 business days via standard shipping or 1–2 business days via express. Karachi orders are dispatched the same business day if placed before 2 PM on a working day. Same-day delivery may be available in select Karachi areas — check at checkout.

Delivery to Lahore typically takes 2–4 business days via standard shipping or 1–2 business days via express. Orders placed before 2 PM on a working day are usually dispatched the same day. Same-day delivery may be available in select Lahore areas — check at checkout.

Delivery to Islamabad and Rawalpindi is among our fastest routes — typically 1–3 business days via standard shipping. Express and same-day options are available at checkout for most addresses in the twin cities.

Yes, ToySane delivers to 100+ cities and towns across Pakistan including Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, Bahawalpur, Sargodha, Abbottabad, and many more. Enter your address at checkout to confirm availability and estimated delivery time for your area.

Orders of PKR 4,999 or more qualify for free standard delivery anywhere in Pakistan. Below that, a flat PKR 200 standard delivery fee applies. Express delivery is PKR 500 regardless of order value and is available in most major cities.

Once your order is dispatched you will receive a tracking number via WhatsApp or email. You can use this number on the courier's tracking page. You can also message us on WhatsApp at +92 340 9259128 with your order number and we will give you a real-time update.

The courier will typically attempt delivery a second time the next business day. They may also call you to arrange a convenient time. If you know you will be unavailable, you can leave instructions via WhatsApp at +92 340 9259128 and we will coordinate with the courier on your behalf.

ToySane offers a 7-day return and exchange policy on all items in original, unused, and undamaged condition with original packaging. If you are unhappy with your purchase or received an incorrect item, contact us within 7 days of delivery via WhatsApp at +92 340 9259128 and we will arrange a hassle-free return or exchange.

Contact us immediately on WhatsApp at +92 340 9259128 with your order number and a photo of the item. We treat damaged or incorrect deliveries as a top priority and will arrange a free replacement or full refund. Please report within 48 hours of delivery so we can resolve it quickly.

Message us on WhatsApp at +92 340 9259128 within 7 days of receiving your order. Provide your order number and reason for return. We will arrange a pickup from your address (for eligible returns) or provide instructions to drop off at a courier branch. Refunds or exchanges are processed within 5–7 business days of receiving the returned item.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. For COD orders, refunds are issued via bank transfer or JazzCash/EasyPaisa wallet — whichever you prefer. For card payments, the refund is credited back to the original card.

Returns are accepted within 7 days if the item is unused, undamaged, and in its original packaging — regardless of the reason. If the toy has been opened and played with, it does not qualify for a return unless it is defective or not as described. When in doubt, message us on WhatsApp and we will work something out.

Yes. ToySane stocks imported toys from verified brands and suppliers. All products are as described on the listing — we do not sell counterfeit or unbranded mystery items. Age recommendations, safety information, and brand details are clearly listed on each product page so you can buy with confidence.

ToySane sells authentic LEGO sets imported through verified distributors. Every LEGO product comes in its original box with official manuals, minifigures, and the LEGO Group quality seal. We do not stock counterfeit or knockoff LEGO. If you have any doubts about a specific set, message us on WhatsApp before ordering.

LEGO is a Danish brand with patented designs, premium plastic, and licensed IPs (Star Wars, Technic, City). Mould King is a Chinese brand producing its own original building block designs at a significantly lower price point — making it popular in Pakistan. Both are sold on ToySane. If budget is a concern, Mould King offers great value; if you want the premium brand experience and licensed designs, choose LEGO.

For 5-year-olds, we recommend LEGO DUPLO or LEGO City starter sets (building and creativity), Hot Wheels multi-car packs (fine motor skills, role play), and Nerf mini blasters (outdoor active play). At this age children enjoy construction, vehicles, and imaginative play. Browse our Age 3–6 collection for curated picks under PKR 3,000.

Three-year-olds benefit most from open-ended and sensory play. We recommend LEGO DUPLO large-block sets (safe for small hands), Fisher-Price activity toys, simple puzzles (4–12 pieces), and push-and-pull vehicles. Avoid small parts (choking hazard) — all ToySane products clearly display minimum age ratings to help you choose safely.

Yes. Nerf blasters are foam-dart toys classified as recreational children's toys, not weapons. They are legally sold and widely used across Pakistan for outdoor and indoor play. ToySane stocks Nerf blasters from official import channels. As with all projectile toys, adult supervision is recommended for children under 8.

Hot Wheels die-cast cars are recommended for ages 3 and above. The 1:64 scale cars are small, so adult supervision is advised for children under 3 due to the choking hazard from small parts. Older children (6+) enjoy track sets, multi-car packs, and collector editions available on ToySane.

Yes. ToySane has a dedicated STEM & Educational Toys section with science experiment kits, robotics and coding starter sets, magnetic tiles, electronics discovery kits, and more. These are popular for school-age children (6–14) and make great gifts that parents feel good about. Browse the full range at toysane.com/shop/stem.

The most popular Eid gift toys on ToySane are LEGO sets (ages 5+), Barbie dolls and playsets (girls 3+), Hot Wheels die-cast packs (boys 3+), RC cars and drones (ages 8+), and Nerf blasters (outdoor fun, ages 8+). Browse our Eid Gift Guide for curated picks across all budgets and age groups.

Great birthday toy gifts depend on age and interest. Under PKR 1,000: Hot Wheels 5-packs, small LEGO sets, or Nerf mini blasters. PKR 1,000–3,000: mid-range LEGO City or Barbie sets. PKR 3,000+: RC cars, STEM kits, large building sets. All orders include a free gift message — just add yours at checkout.

Gift wrapping is available for select items — look for the gift icon on the product page. You can add a personalised gift message at checkout at no extra cost, which will be printed on a gift card and included with the parcel. For large or fragile sets, all items are packed with care as standard.

Yes. At checkout there is a gift message field where you can type a personalised message. The message is printed on a gift card and packed with your order. There is no extra charge for this. If you want gift wrapping as well, look for the wrapping option on the product page before adding to cart.